Last updated: 10/10/2025
Website: https://screenrefurbishment.co.uk
Business Name: Screen Refurbishment (or Screen Refurbishment Ltd)
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1. Introduction
Welcome to screenrefurbishment.co.uk, operated by Screen Refurbishment (“we”, “us”, “our”).
By placing an order, purchasing products, or using our services, you agree to these Terms & Conditions.
Please read them carefully before using our site or sending items to us.
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2. Our Services
We specialise in:
• Refurbishing the top layer of glass on mobile phone screens.
• Offering additional repair services, such as battery and back-glass replacement.
• Selling refurbished screens and other repair parts that have been fully tested and refurbished in-house.
Customers place an order online, receive shipping details via email, and send their device or part to us for refurbishment.
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3. Order Process
1. All orders must be paid for in full through our website before any refurbishment or dispatch takes place.
2. After checkout, customers receive a confirmation email with packaging and shipping instructions.
3. The customer is responsible for shipping their device safely to us.
4. We recommend that customers insure their shipment when posting items to us, as we are not liable for loss or damage in transit.
5. Once refurbishment is complete, items are shipped back via the chosen delivery option.
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4. Payment
• Payment is required in full at checkout.
• Accepted payment methods: [e.g. Stripe, PayPal, Credit/Debit card, Bank Transfer].
• All prices are in GBP (£) and include VAT where applicable.
• Prices are subject to change without notice, and we reserve the right to amend pricing or refuse any order at our discretion.
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5. Warranty (B2C Repairs & Sales)
• Every refurbished screen and repair is fitted with a warranty sticker/seal.
• If the seal is broken, removed, or tampered with, the warranty is void.
• Warranty covers only faults directly related to our refurbishment process, not accidental or external damage.
• The warranty excludes:
• Accidental damage, drops, or cracks.
• Liquid damage.
• Misuse or unauthorised repair attempts.
• Manufacturing faults or natural LCD ageing unrelated to our work.
• Warranty claims must be made directly through us. If another repairer handles the device, the warranty is void.
• All warranty assessments are carried out by our technicians and their decision is final.
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6. Trade / B2B Refurbishment Terms
For trade and B2B customers, additional conditions apply:
• All screens must be tested by the customer before applying any adhesive, frame, or housing.
• We do not cover faults on any screen that shows signs of installation, glue residue, or adhesive marks.
• Once the screen has been installed, no warranty or return claim can be accepted.
• All refurbished screens are fully tested before dispatch.
• If a trade customer claims a defect, the screen must be returned in its original condition (untampered, no frame residue).
• Screens deemed tampered, cracked, or showing installation residue will be returned unrepaired.
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7. Dead on Arrival (DOA) & Returns
• If an item appears faulty on arrival, customers must notify us within 5 working days of receipt.
• We will inspect and, if applicable, repair or replace the item.
• We do not cover return shipping for DOA or warranty claims.
• Any items left unclaimed for over 5 working days after contact may be responsibly discarded.
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8. Liability & Insurance
• Our outbound shipments are insured up to £500 per parcel.
• Customers must insure their own shipments when sending items to us.
• We are not responsible for loss or damage during inbound shipping.
• We are not liable for:
• Loss of data (customers must back up devices before shipping).
• Loss of business, income, or profits.
• Circumstances beyond our control such as theft, burglary, fire, flood, or natural disasters.
• Our total liability will not exceed the amount paid for the service or product in question.
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9. Product Quality & Acceptance
• When selling or purchasing screens, we only accept fully functional, genuine LCDs.
• If the item fails testing, we reserve the right to offer a revised price or return it at the customer’s expense.
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10. Errors, Pricing & Availability
• We reserve the right to amend prices, descriptions, or offers at any time.
• In the event of typographical or pricing errors, we may contact you to correct or cancel your order.
• Orders may be refused if incorrect pricing or availability occurs.
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11. Intellectual Property
All images, product descriptions, graphics, and written content on this website are the property of Screen Refurbishment and protected under copyright and trademark law.
Reproduction, copying, or distribution without written consent is prohibited.
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12. Force Majeure
We are not liable for delays or non-performance caused by events beyond our control — including but not limited to natural disasters, theft, fire, flooding, power failures, or technical issues.
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13. Communication
All enquiries should be directed to:
Nathan – Director
📧 nathan@screenrefurbishment.co.uk
We aim to respond to all warranty or service-related messages within 2 working days.
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14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.
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15. Acceptance
By placing an order or using this website, you acknowledge that you have read and agree to these Terms & Conditions.
