UK-wide mail-in

How to Post Your Device

Pack it well, send it tracked, and we’ll handle the rest.

  • Up to 2 working days
  • Insured return
  • Data stays intact
TrackedInsured
Before you send

Get ready in 4 steps

  1. Book online

    Check out and get our address by email.

  2. Check it

    Clear picture and working touch? How to check

  3. Back up

    We don’t wipe it, but a backup is always wise.

  4. Remove case

    Take off the case and screen protector.

Packing checklist

Pack it like this

Bubble wrap round the device
Extra padding over the screen
A small, sturdy box
No room to move inside
Note with name, order no. and phone
Taped up securely

Sending it to us

Use a tracked, insured service like Royal Mail Special Delivery. Keep your tracking number. We can’t cover loss on the way in.

Sending it back

We send it straight back to your address, insured up to £500.

What happens next

From our bench to your door

  1. Arrives

    We let you know it’s here.

  2. Refurbished

    Within up to 2 working days.

  3. Tested

    Display, touch and sensors.

  4. Back to you

    Sent straight back, insured.

Busy periods can take a little longer. Need it urgently? Call 01788 226425 before you send it.

Ready to send it in?

Book online first, then follow the emailed instructions.